Security is our main priority
We are very proud of the trust placed in us by so many education centres and families to take care of the data added to Tapestry. We take our responsibility to look after it very seriously.
This takes form in a number of ways, including being careful about who we employ, ensuring all of the software we use is up to date and fully tested, encrypting your data on our servers and the connections between you and our servers, and hiring independent companies to check our systems are secure (this is known as penetration testing).
We also back up your data in a completely separate location so even in the unlikely event that your data is lost or corrupted in the live system, for example if the servers where it is stored are destroyed, we will be able to restore the vast majority of it.
Despite all of that though, security is only as strong as the weakest link. We therefore need to work with you, the people accessing and adding to account, to ensure the overall system is secure. This means, for example, making sure you set safe passwords that you do not share with others and that making sure that you know exactly who you’re giving access to.
If you’re thinking about taking out a subscription to Tapestry or if the service your child attends already uses it please feel free to click on the link below to download and look through the contract we ask Tapestry customers to agree to. In it you can find out a bit more about what you can expect from us, what we expect from you, and how we make sure data is kept securely.
Below you can find the answers to some of the questions we’re frequently asked about security.
Can you fill out this security questionnaire for me?
To keep our price down, we do not enter into bespoke contracts or fill out security checklists. However, we hope that our contract, including its annexes, include all the answers you need and cover all the events that you are concerned about and that you can use them to fill out whatever paperwork you require for your own systems.
If you have questions about our service that aren’t covered then do get in touch.
Do you offer a service level agreement?
To keep our price down, we do not. However, we take fulfilling our obligations to you very seriously and will do our utmost to ensure our service is there whenever you need it.
Can I change the minimum password policy?
Yes. A manager on your Tapestry account can set the stipulations for a password including it’s minimum length and whether any special characters are needed.
Do you keep a back up?
Yes, we back data up in a completely separate physical location. These should be, at most, 24 hours old and we should have 90 days of backups.
Who can access the data?
Only you, and those you authorise, will have access to your Tapestry accounts. You can restrict the people you authorise to only be able to view data about some children.
Can I set what people on the account have access to do/see?
Yes, managers can control what individuals are able to do and see in the ‘user permissions’ section.
Here are some of the comments we’ve had about our approach to security:
“I just wanted to say how impressed I am with your GDPR Contract, I’ve had a few parents waiting to hear about the final draft after keeping them up to speed regarding how it’s coming along, I feel completely confident in sharing any of the information written within it to assure them they should have no concerns regarding security etc.”
“Thank you again for being so stringent about both Data Protection and Safeguarding.”