We're here to help!
We have tried to make Tapestry as intuitive as possible but with so many options and features, you might sometimes need a bit of help to get going!
Below you’ll be able to find some of our most frequently asked questions but if you’re looking for something a bit more in depth you can find a full list of our tutorials detailing exactly how each feature works within your Tapestry account – just login, click on your name in the top right corner and go to ‘tutorials’.
If you’d rather ask someone from the Tapestry product support team, please just email email@example.com with your question or to request a call back.
By clicking on the coronavirus info link above, you will find a dedicated resource and FAQ area to learn how Tapestry can help you support your setting with remote learning amidst the current Coronavirus pandemic.
You can find tutorials for Tapestry by logging into your account, clicking on your name and going to Help & Tutorials.
Talking through your journal
A staff member talking through a child's journal with them.
How much does Tapestry cost?
The cost of Tapestry depends on how many active children you will have at any one time.
We set and list our prices in pounds sterling so how much you pay exactly will depend on the exchange rate. You can find our full price list on our ‘buy’ page.
Can I have a free trial?
Yes! Simply click on the pink ‘Free Trial’ button in the navigation menu to request a trial. We’ll set you up with an initial two week trial which can be extended if you would like more time, or converted to a full account if you want to keep the work you’ve already put onto it.
Do I need to have access to the internet?
All your data is stored online so you will need to access the internet to upload new content and to view what has already been added. Our apps do have offline capabilities though so you can see add observations through them to be uploaded later.
Is my internet connection strong enough?
How strong your internet needs to be depends on how many of you are using it at once, how much you’re adding to Tapestry, and how much you’re moving around the site. Generally though we recommend at least 2mb per second.
You can check your connection speed to Tapestry as well as seeing if there is something blocking you from accessing it at all from here:
Do you offer phone support?
We’re a small but passionate (and highly efficient!) team so we don’t have the resources to offer phone support, but if you send us an email we’ll be happy to help that way or give you a call back if it’s easier to get to the bottom of your query that way.
Where can I find Tapestry tutorials?
You can access our full list of tutorials through our forum (click here to go to it).
Who controls the data put onto Tapestry?
The childcare service who takes out the Tapestry subscription controls the data on the accounts. We do not sell or pass on any of the information in accounts to anyone and we do not use any of it for our own purposes. We take data protection very seriously. If you’d like to find out more about how we handle the data please download our contract from here:
We pride ourselves on providing excellent, prompt, and consistent customer service. Here are some of the lovely things our users have said about our support!
“It’s really good to find service providers who listen, and to be able to be part of creating something. Thank you all. “
“Tapestry is brilliant and love doing my observations. It’s really nice when we have a problem, you reply promptly and instructions are so easy to use. Many thanks.”
“Thank you so much and can I just say that the service you give is amazing you are all so efficient and helpful.”
“The whole team have been very helpful, so I thank you all. I can assure you, I do not receive similar customer support from all our suppliers, it’s a welcome change.”
“We are absolutely loving it so far, and the customer service is off the chart amazing!!!”
“Can I just thank you and your team for your really quick responses to support requests. Great service!”
“I think you should all be very proud of the great customer service you offer, whomever I converse with (always by email) I always get great service and perfect advice, in a clear format.”
“Thank you so much for your swift and efficient support!”
“One of my main reasons for moving to yourselves is the excellent customer service that my colleagues in other settings have mentioned to me, so again I really appreciate your help!”
“Thank you so much for always being so swift with your responses! Fabulous service!!! “
“Sending a big thank you. Great customer service!”
“I really appreciate how helpful you all are, you never stop until you solve the issue – thank you!”
“Customer service is excellent, I’ve have always been happy with the advice given, nothing seems too much trouble”
“Excellent customer service and response. You all work incredibly hard to meet our needs. Thank you to the whole team”
“Superb customer service. A big pro to the reason why I use it”
“So friendly and helpful, fantastic customer service!”
“As a school we are delighted with Tapestry and our parents love it, we have also found your response to emails and general customer service excellent.”
“I’m seriously impressed by your speedy reply! Best customer service I’ve ever come across! Another reason to love Tapestry! Thank you very much.”
“I would like to thank you for your speedy reply. I really appreciate your reply and answering so quickly! Thank you! So far we are loving the Tapestry experience.”
“I love Tapestry and recommend it to everyone who asks..The support you give is outstanding.”
“You have been so helpful thank you so very much and what prompt replies!”
“Thank you for the super fast response! I was not expecting that! Great service!”
“Thank you again for all the time you have spent helping resolve this issue; your customer service is second to none.”
“I cannot thank you enough for your constant excellent service!”
“Your customer service at Tapestry is brilliant.”
“The support team are fantastic and have helped us out several times very promptly. Our parents love it and find it easy to use and the children enjoy looking at it with us. I could go on, I’m sure you wouldn’t be disappointed with Tapestry!”
“Can I also say that I love the system and the customer service even while using the trial version has been outstanding. Thank you.”
“Can I just say how prompt your actions are too! I didn’t quite expect such an immediate response to emails – but this is wonderful service!”
“Once again THANK YOU for your speedy reply. I think your team is wonderfully helpful and supportive.”
“Many thanks to you and your team for all of the help you have given me. Your technical support and patience is second to none.”