We are aware of the uncertainty surrounding the current Coronavirus pandemic. Here at Tapestry we want to reassure you that we are putting together all the resources that we can to help you throughout this period.
Here’s all the information to support your service, staff, children and families using Tapestry. You will find video and written resources, such as articles and Tapestry tips, news on any features that we release to assist you with remote learning and also a FAQ section that we hope you find helpful.
We will update these resources as we produce them.
If you can’t find a suitable answer, or still have doubts on how to use Tapestry for a specific purpose, please email the Product Support team on firstname.lastname@example.org and we will get back to you as soon as we can.
Memos will allow you to share news and updates with relatives. Through Memos you will be able to share information not only with groups of relatives, but also specific relatives.
Extended Video Length
We have increased the limit on single media uploads to Tapestry to support you with remote learning. As of now you can upload videos that last up to 10 minutes or are as big as 5GB.
Document Uploads for Observations, Reflections and Memos
It is now possible to upload documents such as Word, PPT, PDF and Excel to observations, reflections and memos, and anyone with access to the specific observation, reflection and memo will be able to download it.
Podcasts and Articles
Talking with an Early Years Teacher in Italian Lockdown.
Ben talks with an ex colleague of his, Portia who is currently working as an Early Years teacher in Italy. She talks through her current experience living in lockdown due to the current coronovirus pandemic and also some strategies she is using to stay in contact with her children and aid learning from home.
Teaching and Learning Remotely: an interview with a teacher from Italy
We now know that schools and early years setting will be closed from tomorrow, with provision set up for children who have parents working in vital public service areas and for vulnerable children. Schools across the world have already been closed for some time, and teachers in other countries have...
How Tapestry can help settings deal with temporary closure
With all the worry that surrounds the global outbreak of the Coronavirus (COVID-19), it is natural that people are starting to think “What if…?”, especially when the news from Italy and Ireland is that their governments have closed schools for a period of time. The knock-on effect for the education...
Making sure your account is ready to work remotely
Will Tapestry continue to provide support?
Yes! All staff are currently working from home and are completely set up to do so to maintain our normal service level.
We will continue to provide support if you get in touch with us either through your Tapestry account or by emailing us at email@example.com.
Can I extend my subscription to accommodate more children?
We are currently offering schools already using Tapestry, 4-month partial subscriptions instead of our normal yearly subscriptions to allow them to extend Tapestry across the whole school for remote learning purposes. This would be a separate package instead of an addition to any current package.
If you would prefer to have extra child spaces added to your current package, you can upgrade your package to a larger one.
If you would like to purchase a partial subscription or upgrade your account, do get in touch with us by emailing firstname.lastname@example.org and one of the Product Support team will be happy to help.
I’d like to reactivate last year’s cohort of children to extend the use of Tapestry in our service.
If you made your cohort of children last year inactive on your account, you can reactivate them by following this tutorial.
If you deleted, whether you are able to restore them is dependent on when you deleted them. If you deleted them less than 90 days ago, you can restore them on your account by following this tutorial.
If you deleted them between 90-180 days ago it is possible, they are still in our backups. We can restore children’s journals from our backups, but we do need to charge for this as it is a delicate process and involves one of our developers going into our backups. If you would like us to check this for you, please get in touch with us by emailing email@example.com.
If you deleted these children more than 180 days ago then I’m afraid they would have now been permanently deleted as explained in our Tapestry contract.
My account is coming up for renewal and my service is closed. What should I do?
If your service is still able to make payment, follow this tutorial which will explain how to do this.
If you are currently unable to make payment, please do not worry. Just get in touch with us and we’ll be happy to keep your account active until you are able to. Our contact email is firstname.lastname@example.org.
Payment might be delayed/I am having issues making a payment for an invoice. What should I do?
If you are currently unable to make payment, please do not worry. Just get in touch with us and we will ensure your account stays active whilst pending payment. To do this, please email us quoting your invoice number. Our contact email is email@example.com.
How will you deal with any increased traffic to Tapestry?
Most of our system automatically adds new capacity as it is needed: e.g., it automatically adds extra servers and storage within minutes of them being needed and removes them when they are no longer needed.
We keep a close eye on the few parts that do not scale in this way and we currently have plenty of capacity for them. If we need more capacity in those areas, we have contingency plans in place to increase the capacity, though this would require a few minutes of downtime to execute. This would be scheduled to be done at a time of day to be least inconvenient for most of customers and we would provide notice of this using a banner within your account.
How much space is there available per child?
We do not currently place any storage space limits on our accounts.
We can increase or decrease our storage capacity very rapidly as demand changes, so we do not expect this to be a problem in the near term.
Are there any restrictions on how much I can store on Tapestry?
We do not currently place any storage space limits on our accounts.
You can upload videos of up to 10 minutes or as large as 5GB.
It is also possible for you to upload files such as Word, PowerPoint, PDF and Excel sheets to Documents, Observations, Reflections and Memos.
Can staff access Tapestry from home?
Whether your staff can access Tapestry from home or not is up to you and your service to decide, though you may need to adjust your policy in the event of service closure.
If your staff are currently set up as PIN-only to stop them accessing Tapestry from home, you may want to consider changing their staff type to a full staff member to allow them to login with an email address and password, as explained in this tutorial.
If you choose to update your current learning journal policy, you can upload this to your account using the Documents feature on Tapestry. This tutorial shows you how to do this.
Can I set what children staff see on their accounts?
You can do this by assigning children to staff as their key children, which this tutorial demonstrates, and then setting it so staff can only see their key children. This tutorial explains how to do the latter.
Remember that it is not possible to apply restrictions to managers. If you are a manager and wish to only see your key children, you can set your own preferences to just see your key children by following this tutorial.
Alternatively, if you are happy for staff to have the choice you could add manual groups to your account, put the staff member’s name in the title of the group and then add the children to that. This would mean when staff were adding observations, they could select children from their group, or they could select the whole group.
This tutorial explains how to add manual groups to your account.
How can I share ideas and converse with staff in my service remotely?
Reflections on Tapestry allows you to communicate with staff within your service, giving you a place to share thoughts, ideas and actions.
It can be enabled on your account for no extra charge; take a look at this page for more information.
How can I download data via CSV?
Information about children such as their names and DOBs can be exported by a manager from the Manage Children section on the Control Panel.
Several of the tracking screens on Tapestry also have the option to be able to export data from them as a CSV. If this option is available for a screen, you will see a ‘CSV’ button on the top right of the actual tracking section of the screen.
Can I send letters/emails/newsletters to parents?
With all of the above you can upload Word, PowerPoint, Excel, and PDF files. Memos might be the best one to use if you’d like to send messages with news and updates to a group of parents and carers, but you can use whichever works best for you.
Can all relatives see all documents within the Documents feature?
Relatives can only access documents that have been specifically shared with relatives. Please note though that this a blanket setting, so it’s not currently possible to make specific documents available only to some relatives. Please be aware of this when choosing to make a document visible to relatives or not.
Can I add documents to observations and reflections?
Yes, you can now upload Word, PDF, PowerPoint and Excel files to observations on Tapestry. They will be scanned by antivirus software when uploaded.
You can upload files just like you would upload photos and videos – from the ‘media’ section.
Can I control what relatives see and do on my account?
Yes, you can. There are a variety of relative user permissions available on Tapestry. You can find out more about them and adjust the permissions on your account by following this tutorial.
Can relatives add their own observations?
It is possible to allow relatives to add their own observations on your account. Whether you allow this or not is up to you.
To allow them to add observations and check your other permissions surrounding relatives and observations e.g. allowing them to comment and visibility of other relative’s observations, have a look at this tutorial.